The Coffee Choice White Kiwi 16 Oz BPA Free Plastic Insulated Travel Coffee Cup

Last updated: June 22, 2024

Return Policy

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To qualify for a return, your item must be in its original condition: unworn or unused, with tags attached, and in its original packaging. A receipt or proof of purchase is also required.

To initiate a return, please contact us at sale@thecoffeechoice.com. Returns should be sent to the following address:

466 Madrid Street,
San Francisco, CA 94122

Once your return request is accepted, we will provide you with a return shipping label and instructions on how to send your package back to us. Items returned without prior authorization will not be accepted.

For any questions regarding returns, you can always reach us at sale@thecoffeechoice.com.

Damages and Issues

Upon receiving your order, please inspect it and contact us immediately if there are any defects, damages, or if you receive the wrong item. We will evaluate the issue and work to correct it.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns for sale items or gift cards.

Exchanges

The quickest way to get the item you want is to return the item you have and make a new purchase for the replacement once your return is accepted.

European Union 14-Day Cooling-Off Period

For items shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason without needing to provide justification. As with other returns, items must be in their original condition: unworn or unused, with tags, and in their original packaging. A receipt or proof of purchase is also required.

Refunds

Once we receive and inspect your return, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at sale@thecoffeechoice.com.

Last updated: June 22, 2024

Shipping Policy

Welcome to our Shipping Policy page! Here, you will find details about our delivery services, including addressed delivery and our stance on international shipping.

Addressed Delivery

We offer free delivery to all U.S. states, excluding Puerto Rico, Hawaii, Alaska, and APO/FPO/DPO addresses. Orders will be shipped to the address provided within the United States.

Shipping via FedEx, USPS, UPS, and DHL.

If your delivery is delayed, please contact us at sale@thecoffeechoice.com, and we will investigate the cause of the delay.

International Shipping

Please note, we currently do not offer international shipping.

Costs and Delivery Times

For addressed delivery, here are the details:

• Cost: Free
• Estimated Delivery Time: 3-4 business days

Order Processing Time

Orders are typically shipped within 1 to 2 days (Monday to Sunday) for orders confirmed by 12 PM EST.

Order Modifications

Orders cannot be modified or canceled once they have been shipped.

Missing Items

If you have placed an order and have not received it despite tracking showing it as delivered, please contact the carrier to locate your package. If the problem continues, email us at sale@thecoffeechoice.com. Sometimes tracking information may not update due to technical issues. If you are still unable to locate your item, reach out to us, and we will assist you promptly.

Damaged Items

If you receive damaged items, please take photos of the damaged goods and email them to sale@thecoffeechoice.com. This documentation helps us inform our warehouse of the error and facilitate a replacement for you. We cannot provide a replacement or refund without proper documentation. Please wait for further instructions from our customer service team before discarding the product.

Order Checkout

During checkout, please provide a complete shipping address, including the street address, house/apartment number, and any other necessary details to ensure accurate delivery.

Contact Customer Support

Our warehouse and office are located at:

466 Madrid Street,
San Francisco, CA 94122