Shopping
FAQ
What is the best way to select the appropriate product?
Utilize filters based on availability, price, and product type to discover items that match your requirements.
How can I determine if a product is currently available?
The availability status of the product is typically displayed on the product page.
How can I obtain additional information about a product?
On the product page, you can find detailed product description, specifications, dimensions and customer reviews to make an informed buying decision.
Payment
FAQ
How can I proceed with payment for my order?
We accept a variety of payment methods through Shopify, including Visa, Mastercard, AMEX, Discover, Diners Club, and American Express.
You can also securely pay with PayPal using your PayPal account.
For added convenience and security, we offer Google Payment and Apple Payment options.
Additionally, PayPal is available for its trusted reliability and flexibility.
How can I determine if a product is currently available?
You will receive a confirmation email once your payment has been successfully processed.
How can I confirm that my payment was successful?
A receipt will be sent to your email after your payment is completed.
How is my payment information secured?
We utilize secure encryption methods to process all payments, ensuring the protection of your personal information and payment details.
Returns
FAQ
What is the process for returning a product?
To return an item, please contact our customer service team for instructions and return terms, or check our Return Policy.
What is the time frame for returning a product?
The usual time limit for returning an item is 30 days from the receipt of your order.
How will I receive a refund for my returned item?
After we receive the returned item and confirm its condition, we will initiate a refund to your original method of payment.
Who covers the cost of return shipping?
The seller covers the cost of the return.
Is it possible to return an item even if it is not in its original packaging?
Typically, returning an item requires it to be in its original packaging with all accessories and labels intact.
Shipping
FAQ
What are the estimated delivery times and costs?
Addressed Delivery
We offer free delivery to all U.S. states, excluding Puerto Rico, Hawaii, Alaska, and APO/FPO/DPO addresses. Orders will be shipped to the address provided within the United States.
Shipping via FedEx, USPS, UPS, and DHL.
If your delivery is delayed, please contact us at sale@thecoffeechoice.com, and we will investigate the cause of the delay.
International Shipping
Please note, we currently do not offer international shipping.
Costs and Delivery Times
For addressed delivery, here are the details:
- Cost: Free
- Estimated Delivery Time: 3-4 business days
How can I track the status of my order?
Once your order has been shipped, you will receive a tracking number. You can use this tracking number to monitor the status of your shipment either on the shipping service's website or on our order tracking page.
Do you offer international shipping?
Unfortunately, we do not facilitate shipping outside of the United States at this time.
What steps should I take if my order is experiencing a delay?
If your order experiences a delay, please reach out to our customer service team, and we will work to resolve the issue promptly.