Shipping policy

 

Shipping Policy

Welcome to our Shipping Policy page! Here, you will find details about our delivery services, including addressed delivery and our stance on international shipping.

Addressed Delivery

We offer free delivery to all U.S. states, excluding Puerto Rico, Hawaii, Alaska, and APO/FPO/DPO addresses. Orders will be shipped to the address provided within the United States.

Shipping via FedEx, USPS, UPS, and DHL.

If your delivery is delayed, please contact us at sale@thecoffeechoice.com, and we will investigate the cause of the delay.

International Shipping

Please note, we currently do not offer international shipping.

Costs and Delivery Times

For addressed delivery, here are the details:

  • Cost: Free
  • Estimated Delivery Time: 3-4 business days

Order Processing Time

Orders are typically shipped within 1 to 2 days (Monday to Sunday) for orders confirmed by 12 PM EST.

Order Modifications

Orders cannot be modified or canceled once they have been shipped.

Missing Items

If you have placed an order and have not received it despite tracking showing it as delivered, please contact the carrier to locate your package. If the problem continues, email us at sale@thecoffeechoice.com. Sometimes tracking information may not update due to technical issues. If you are still unable to locate your item, reach out to us, and we will assist you promptly.

Damaged Items

If you receive damaged items, please take photos of the damaged goods and email them to sale@thecoffeechoice.com. This documentation helps us inform our warehouse of the error and facilitate a replacement for you. We cannot provide a replacement or refund without proper documentation. Please wait for further instructions from our customer service team before discarding the product.

Order Checkout

During checkout, please provide a complete shipping address, including the street address, house/apartment number, and any other necessary details to ensure accurate delivery.

Contact Customer Support

Our warehouse and office are located at:

466 Madrid Street,
San Francisco, CA 94122